How to Hire from The Mobility Store
To place an order over the phone simply call us on (03) 9894 2405 and we will talk you through the hire booking process.
1. Select the product you require for hire from our website.
2. Select a delivery/pickup option* and place your order.
3. In the order notes section include your full contact details and the date you require the hire item/s.
Your order will comprise
1. payment for the bond***
2. the first week of hire (or the 2 weeks minimum for some items)
3. any delivery fees (if selected).
· Once we receive your order, we will contact you to arrange delivery or a time for pickup. Prior to delivery or at the time of pickup we will ask that you provide us with credit card details**. This is for security and to process future weeks hire charges.
· If you have selected store pickup, please wait for us to confirm your order is ready before coming into the store.
· Please do not order more than a week in advance of needing the item, as we are unable to hold items for more than a week.
· We will process a hire charge to your nominated credit card on a weekly basis until it is returned or you contact us to arrange pickup.
· Once the item is returned to us in an acceptable condition*** we will return the bond to you and securely delete any credit card details.
* If you require more than one item and require delivery, you only need to add delivery to the item with the highest delivery/installation fee. For all other items select “Other (please quote)”.
** If you would prefer not to provide us with credit card details please call us to discuss other options.
*** When ordering hire items online you agree to the HIRE TERMS AND CONDITIONS seen HERE.
1. We are unable to guarantee that we will have the item you would like available at the time of order, however we always do our best to arrange one for you.
2. We are only able to hire items within the Melbourne region.
3. You can also choose to buy your hire item at any point of your hire and have a portion of your hire payments taken off the cost.
Please do not hesitate to contact us for more information about our hire process.