Hire Terms and Conditions
The hire period for any item will commence on the
day that the item is either collected from The Mobility Store OR when the item
is delivered to the customer’s nominated address.
The hire period for any item will cease on the day
that the item is either returned to The Mobility Store OR when the item is collected
from the customer’s nominated address.
There is a delivery fee for the delivery of an item
to a customer’s nominated address and a collection fee for the collection of an
item from a customer’s nominated address, based on the distance travelled.
The minimum hire period for an item (excluding Beds, Lift-Chairs & Scooters)
will be charged as 1 week, even if the item is returned within the first
week. Both the “commence day” and the
“cease day” are considered chargeable hire days. Hire charges accrue on a weekly basis and are
payable in advance.
All hire charges, including any delivery or
collection fees, are payable via a credit card to facilitate the ongoing charging
of hire fees in advance. If a customer does
not have a valid credit card then The Mobility Store may provide an alternate
arrangement whereby the item is paid for in full, at the suggested recommended
retail price (S-RRP), with any amount over the agreed hire charges being refunded
at the end of the hire period. This
alternate arrangement is entirely at the Manager’s discretion and any amount
due for refund will be subject to a reduction to cover cleaning, damage or lost
parts if applicable.
The hire deposit/bond is payable along with the
first weeks hire charge on the “commence day”.
The hire deposit/bond will be refunded at the end of the hire period,
when the item is returned (or collected), if all hire charges have been paid
during the hire period. Any amount due to
be refunded will be reduced by any charges to cover cleaning, damage or lost
parts if applicable.
The Mobility Store will ensure that each item
provided for hire is cleaned, sanitised and has had a safety check before being
provided to the customer.
If an item is returned (or collected) that is not
cleaned to a similar standard as originally provided by The Mobility Store a
cleaning fee may be charged. Cleaning
fees are charged at $66.00 (GST inclusive) per hour with a minimum of 1 hour
being charged for any cleaning required.
The Mobility Store accepts that items will be
subject to “reasonable wear and tear” during the period of hire. If an item is returned with damage that is
not considered to be “reasonable wear and tear” then the cost to repair the
item will be charged to the customer or cardholder and may involve the forfeit
of the deposit/bond amount. If the
amount required to rectify any damage exceeds the deposit/bond amount, the cardholder,
by signing this agreement, authorises The Mobility Store to charge such costs to
the nominated credit card. In the event that
major repairs are required for an item the customer or cardholder will be given
the choice to purchase the item at the suggested recommended retail price (S-RRP)
or other such amount as agreed between The Mobility Store and the customer or
Any repair work required to any item is to be discussed
with The Mobility Store and any unauthorised repair work on an item will be at
the cost of the customer. Unauthorised
repairs may render an item unsafe for further use and may also involve the
forfeit of the deposit/bond amount.
The Mobility Store reserves the right to end a hire
period and collect an item, with 24 hours’ notice, should the customer fail to
pay weekly hire charges in advance or be neglecting The Mobility Store
property. It is the responsibility of
the cardholder to update credit card details at all times and failure to make
payments because of an expired credit card will be seen as a breach of this
agreement. Any breach of this agreement may
involve the forfeit of the deposit/bond amount or other action by The Mobility
Store to recover the value of the products.
Products being hired from The Mobility Store can be
purchased during the hire period for a price agreed between The Mobility Store and
the customer or cardholder. If a
customer wishes to purchase a brand new item, and return the current hire item
in their possession, The Mobility Store may contribute a portion of the hire charges
already paid towards the purchase.