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Refund Policy

The Mobility Store want to make sure you are completely satisfied with your product and our service. If you would like to arrange to return a product please be aware of the following:

Due to hygiene laws and regulations the Mobility Store is unable to accept a return on any product that comes into contact with the body in an unsanitary way or that could be affected by micro-organisms. This includes but is not limited to shower equipment, toileting aids, cushions and daily living aids that may come into contact with the mouth or body. 

If the product is not considered to be affected by the above regulation, at the discretion of The Mobility Store, then under most scenarios a refund can be arranged within a reasonable time-frame as follows: 

  • If you ordered the wrong product you can arrange to return the product within 7 days after you received the product. The product must be unused, in its original packaging, and able to be resold by The Mobility Store as a new product. A 25% restocking fee will apply (i.e. we will refund the purchase price less 25%) and you are responsible for paying the costs to return the product back to The Mobility Store.

  • If you have changed your mind you can arrange to return the product within 7 days after you received the product. The product must be unused, in its original packaging, and able to be resold by The Mobility Store as a new product. A 25% restocking fee will apply (i.e. we will refund the purchase price less 25%) and you are responsible for paying the costs to return the product back to The Mobility Store.

  • If a product is found to be faulty, either upon arrival or within the warranty period for the product, you can arrange to return the product within 7 days from arrival or from when the fault was first noticed. Please contact The Mobility Store to arrange for the return of any product that you believe is faulty before the product is returned. All products must be returned in “like new” condition, excluding the reported fault, and must include all documentation, accessories and parts.

  • The product being returned will be assessed by The Mobility Store and if a fault is confirmed then a replacement product will be provided as soon as possible. If the product is found not to be faulty, or is missing accessories or parts, then the cost to return the product along with the cost of the missing accessories or parts and a 25% restocking fee will be charged to you.

If you have any questions or require clarification regarding this policy please e-mail The Mobility Store at info@mobilitystore.com.au