Returns & Refunds
We want you to love our products and enjoy your shopping experience with us. So if you fall out of love with a purchase.
- We will happily offer you a refund within 7 days of purchase on the condition that the item is returned unused in its original purchase condition, including the original undamaged packaging and any accessories, along with proof of purchase.
- Items can only be refunded to you using the original payment method.
The Mobility Store wants to make sure you are completely satisfied with your product and our service.
If you would like to arrange to return a product please be aware of the following:
- Due to hygiene laws and regulations The Mobility Store is unable to accept a return on any product that comes into contact with the body in an unsanitary way or that could be affected by micro-organisms. This includes personal care products such as compression hosiery, socks, sock aids, hip protectors, braces, heat packs, continence products, footwear, walker boots, inner soles, mattresses, pillow and cushion products including sheepskins, shower equipment, toileting aids, cushions and daily living aids that may come into contact with the mouth or body.
If the product is not considered to be affected by the above hygiene policy then under most scenarios an item can be returned and a refund can be arranged subject to the following and our prior approval of your Return Request by email
- All returned products must be unused, completely intact in their original packaging and purchase condition, and able to be resold by The Mobility Store as a new product.
- If you ordered the wrong product you can arrange to return the product within 7 days after you received the product. The product must be unused, in its original packaging and purchase condition, and able to be resold by The Mobility Store as a new product. A 10% restocking fee will apply (i.e. we will refund the purchase price less 10%) and you are responsible for paying the costs to return the product back to The Mobility Store.
- If you have changed your mind you can arrange to return the product within 7 days after you received the product. The product must be unused, in its original packaging and purchase condition, and able to be resold by The Mobility Store as a new product. A 10% restocking fee will apply (i.e. we will refund the purchase price less 10%) and you are responsible for paying the costs to return the product back to The Mobility Store.
- If the product you have received does not match your order please notify us within 2 working days of delivery so that we can rapidly resolve any issues.
- If you believe a product to be faulty, either upon arrival or within the warranty period for the product, you can arrange to return the product within 7 days from arrival or from when the fault was first noticed. Please contact The Mobility Store to arrange for the return of any product that you believe is faulty before the product is returned. All products must be returned in “like new” condition, excluding the reported fault, and must include all documentation, accessories and parts.
• The product being returned will be assessed by The Mobility Store and if a fault is confirmed then a replacement product will be provided as soon as possible. If the product is found not to be faulty, or is missing accessories or parts, then the cost to return the product along with the cost of the missing accessories or parts and a 25% restocking fee will be charged to you.
PLEASE NOTE:
- Payments can only be refunded to you using the original payment method.
- This policy does not override your rights under Australian Consumer Law.
You can lodge a request to return a product HERE.
Please include the following details,
- Your name
- Your phone number
- Your email address
- Date of purchase and invoice/order number
- The item and specific details of the reason for your request to return the item
If you have any questions or require clarification regarding this policy please phone us or email The Mobility Store at info@mobilitystore.com.au
NOTE: THE MOBILITY STORE RETURNS POLICY IS NOT VALID FOR PRODUCTS DELIVERED OUTSIDE OF AUSTRALIA. BEFORE ORDERING ANY PRODUCT TO BE DELIVERED OUTSIDE OF AUSTRALIA YOU SHOULD CONFIRM THAT THE PRODUCT IS LEGAL IN THE COUNTRY IT IS TO BE DELIVERED TO AND UNDERSTAND THAT, EXCEPT AS ALLOWED FOR BY CONSUMER LAW, THE PRODUCT CANNOT BE RETURNED FOR EXCHANGE OR REFUND.
