Registered NDIS Provider
Trusted by 20k+ Aussies

Shipping & Deliveries

The Mobility Store will endeavour to promptly despatch your order within one working day from receipt of your order and payment.
Please check our shipping terms below. 
    1. Free Delivery Conditions*#
      • *#Free freight offer applies only to online orders for the purchase of products with a value of $99 or more.
      • *#Free freight for online orders over $99 does not apply to deliveries to Tasmania, Northern Territory, country Queensland, country South Australia or country Western Australia. Please contact us prior to ordering for a quote on freight to these areas.
      • *#Some bulky items with a cost greater than $100 may have a bulky goods surcharge applicable which we will advise to you by phone or email prior to processing your order.
      • *#Free freight/flat shipping rates are only for online purchases of products and does not apply to hire items or NDIS orders.
    2. In the rare event that the product you are ordering is not in stock, is built to order or requires some additional configuration we will notify you.
    3. Whilst the The Mobility Store uses every endeavour to rapidly deliver your order we cannot guarantee a delivery time due to the vagaries of our large and unpredictable country.
    4. We only use reputable road freight carriers however The Mobility Store is not liable for delayed delivery of your order and is not able to guarantee the delivery services of third-party service providers.
    5. Delivery outside Australian capital cities – an order being delivered outside a metropolitan location may take in excess of 7 working days to ship and deliver.
    6. Overseas Sales – purchases for delivery overseas cannot be made through our website. Sales to any customer outside of Australia will only be quoted following a specific request by email to*
If you have any questions or require clarification regarding shipping and delivery of orders please e-mail The Mobility Store at